Need to return something? Simply fill in This Form and send it back to us with the item/s through recorded delivery. Please note that items MUST be in the original condition, clean, unworn, with tags attached and in original packaging. Items are inspected when they reach our Warehouse and will be sent back if they are found to be in an unsuitable condition. Please follow the steps below within 14 days of receiving your delivery:
1. Fill out the products you are returning in the table attached.
2. We are no longer able to exchange items. If alternative items are required please place a new order.
3. Please select one of the reason codes against your return.
4. Send the goods back to us including the returns form to the address below:
Engineering Agencies Ltd
(Please note that you are responsible for your own postage costs.)
5. We will process the goods upon their return. We will refund any amount due to you within 14 days of the day we receive the item(s) back.
6. If you have received an incorrect or faulty item please contact us at [email protected] or 01383 721677 option 2 before returning.
Can I return unwanted items?
Yes, if for any reason you no longer require your goods, or you have ordered an incorrect item by mistake we will offer a full refund within 14 days after the day you receive the goods. Goods will not be accepted back if they are not in a resellable condition.
I have been delivered an incorrect item, what do I do?
We have strict control and checking procedures operating in our warehouse so it is extremely unlikely that an error will occur, however unfortunately sometimes mistakes can still be made. If this happens we will collect and redeliver a replacement item as soon as possible and this will be at no cost to you.
I have received a damaged item, what do I do?
Please try and check the condition of the parcels before you sign for them, if you are in any doubt please make a note on the couriers paperwork. If you discover an item is damaged please contact us as soon as possible (must be within 7 days) and we will arrange a replacement for you, we would cover any courier costs.
In addition to our returns policy, you can cancel your contract with us at any time within 14 days starting from the day after the delivery of the goods.
To cancel your contract, you must notify us in writing within the 14 day period after you have received delivery of the goods to:
Engineering Agencies Ltd
Please then feel free to return the products into us. Please note that in order to cancel your contract, you must return all the products that were covered by the order. You must take reasonable care of the products that you wish to cancel and not use or wear them. If unfortunately you would like to cancel your contract with us, we will refund the amount due to you within 14 days of the day you have given notice of your cancellation, this will include your original delivery charges, returns postage will be at your cost.
PLEASE NOTE – It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.