CONTACT OUR REPAIR WORKSHOP
We have a fully equipped power tool repair workshop and offer a high-quality in-house repair service on all major brands of power tools. Please call us on 01383 721677 Option 3 or email us at: [email protected] if you need a repair or if you have any questions.
Repair Workshop Terms and Conditions
· Customers booking in power tools for repair will be issued with a numbered repair ticket - this must be retained for collection. To protect our customers, we only return repaired tools to customers who present their unique repair ticket.
· For warranty repairs - power tools must be accompanied with proof of purchase and the extended warranty certificate, where applicable. We need these documents before we can book in tools for repair. We are happy to help with proof of purchase for power tools bought from Engineering Agencies.
· If unexpected faults are found during our inspection, we will pause the work and seek customer approval for the revised repair quote before proceeding.
· All power tools will be repaired to a Safe to Operate standard. For example, faulty cables or broken guards will be replaced.
· We only use original replacement parts in our repairs. These parts are covered by the relevant manufacturers’ warranties.
· Where required, power tools will be electrically tested on completion of the repair.
· Power tools inspected but not repaired (where the customer decides the repair is not viable) will not be reassembled.
· Any tool repaired / serviced by the company and NOT paid in full within 12 weeks of completion notification will be deemed to be unwanted by the customer. It will at that time be deemed the property of Engineering Agencies Ltd and may be subsequently scrapped or sold to a third party to recover any costs incurred in carrying out the said repair / service
· Any machine that is not repaired. (Beyond Economic Repair) must be collected within 2 weeks or will be disposed of.
· Minimum Labour charge applicable on all repairs 0.25hrs @ £60 p/h
We prioritise our workload as follows:
1. Warranty Repairs – tools purchased from Engineering Agencies
2. Non-warranty Repairs - tools purchased from Engineering Agencies
3. Warranty Repairs – tools purchased elsewhere
4. Non-warranty Repairs - tools purchased elsewhere
MANUFACTURE LINKS AND INFORMATION
DEWALT (BLACK & DECKER) POWER TOOLS
Please call 01753 500934, from here Dewalt will advise the best course of action to get any issues rectified; Dewalt also offer a direct collection service, invoice details of order will need to be provided. All Dewalt Power Products are provided with 1 year warranty as standard. If you have an authorised Dewalt repair agent nearby you may have your item repaired under warranty. Find your nearest authorised Dewalt repair agent. Dewalt now offer a 3 year warranty on selected products if registered within 30 days, please see the Dewalt website for full details. To understand full terms and conditions and discover what your Dewalt power tool is covered for please see the Dewalt warranty conditions.
FESTOOL
Please call 01284 760791, from here Festool (TTS) will advise the best course of action to get any issues rectified; Festool also offer a direct collection service. All Festool Tools come with 1 year warranty as standard; Festool gives you the opportunity to extend this warranty to 3 years on their 1 + 2 scheme if you register the tool online within 30 days. To take advantage of the extended warranty period please visit Extended Warranty Options. To view the wide range of additional services provided by Festool please visit My Festool Services.
METABO POWER TOOLS
In the event of a Warranty claim, your product will need to be despatched to the address listed below (at the customers cost). Along with your return you will need to attach your proof of purchase/invoice. You will also need to attach a contact number and recent delivery address.
METABO UK LTD
25 MAJESTIC ROAD
NURSLING IND ESTATE
SOUTHAMPTON
HAMPSHIRE
SO16 0YT
All Metabo Power Tools come with 1 year warranty as standard; Metabo give you the opportunity to extend this warranty to 3 years (XXL 3 Year Warranty) if you register the tool online within the first 4 weeks. Please register with Metabo. If you have an authorised Metabo repair agent nearby you may have your item repaired under warranty. Find your Nearest authorised Metabo repair agent. To understand full terms and conditions and discover what your Metabo power tool is covered for please see the Metabo warranty conditions.
We recently won the Agent of the Year Award 2018 from DeWalt for our repair service > Read the Blog